Hello [guest name],

Here are the arrival details for [property name].
Address: [full address and postcode].
Check-in: from [time] on [date], in [time zone].
Please tell us your expected arrival time through [booking message thread].

GETTING HERE
Follow [verified route or map link]. At [landmark], take [turn or entrance].
Park in [allocated space]. Please keep [shared drive or access route] clear.
The entrance is [description matching the arrival photo].

OPENING THE DOOR
Use [key safe / smart lock / in-person handover].
We will send your access details through [agreed private channel] at [confirmed time].
Follow these steps: [short, tested sequence for your actual lock].
If the door does not open, contact [host contact] through [backup contact method].

YOUR FIRST FEW MINUTES
1. Find the lights at [location].
2. Open [guest guide link] for Wi-Fi and heating instructions.
3. Check [essential property-specific detail].

HELP DURING YOUR STAY
Message [contact] through [channel]. Support hours: [hours and time zone].
For an arrival outside those hours, use [agreed out-of-hours contact].
Check-out is by [time and time zone] on [date]. The departure checklist is in [guide section].

We look forward to welcoming you,
[host name]