Before arrival
Put arrival windows, directions and what to expect in one current link.
Features
One guide for the whole guest journey.
Structured for the moments when clear, property-specific instructions matter.
Self check-in
Explain each step clearly without publishing a working access secret.
During the stay
Give guests quick answers for Wi-Fi, appliances, rooms and local routines.
Check-out
Share one checklist for keys, waste, appliances and departure.
Portfolio consistency
Keep the same clear structure while making every guide property-specific.
Update once
Correct the guide without resending a PDF or finding an old chat message.
Mobile by default, with practical privacy boundaries.
Guests need no app. Guides should contain only information suitable for the intended audience; unsafe live access secrets and unauthorized personal data do not belong in a public guide.
What WelcomeFlat is not
It is not a booking calendar, channel manager, CRM, payment processor or generic page builder.