The right entrance is clear from the start
Landmarks and photos explain the route better than another long message.
One guest guide. One link.
A clear welcome for every stay.
Check-in, Wi-Fi, appliances, house rules and check-out in one calm mobile guide. No app for guests.
One address for every guestArrival, Wi-Fi, appliances, rules and check-out
Guests see what matters, right when they need it.
Clear sections lead from the front door to check-out. Photos and short instructions sit next to the action.
Open the live example
Harbour View Apartment · fictional demo
Arrive without hunting through messages
Find the entrance, arrival window and the next step. Live access details stay outside public content.
Fewer repeat questions. More confident guests.
Unfamiliar appliances need no phone call
Short steps and visual guidance stay close to the room where guests need them.
Nothing important gets missed
Guests see one clear sequence for keys, waste, windows and departure.
Changed a detail?
Update the guide once. The guest link stays exactly the same.
Build a guide from the information you already know.
The workflow follows the real WelcomeFlat editor, so you do not have to design a page from scratch.
- Add the property and essentialsArrival details, contacts, text, photos and video.
- Organise the instructionsUse clear sections for rooms, appliances, rules and support.
- Preview, publish and shareCheck it on a phone, publish one stable link and send it through your usual guest workflow.
Built for independent hosts and growing teams.
Fits your workflow instead of replacing it.
WelcomeFlat runs in the browser. It complements your PMS and booking channels rather than trying to become one.
Questions before you start.
Does the guest need to install an app?
No. Guests open a mobile-friendly link in their browser.
Is WelcomeFlat a PMS?
No. It is a focused guest home guide that works alongside booking and messaging tools.
Can I use it with my existing booking platform?
Yes. Share the guide link through your current guest communication workflow; no migration is required.
Who can create a guide?
Rental hosts, property managers and serviced-apartment teams can create a guide for each property they manage.
Can I update a guide after sharing it?
Yes. Update the guide once and keep using the same link.
How are access details protected?
Public information and sensitive access details should be separated. The product supports protected key-box reveal, but no system should be described as fully secure.
Is the guide public or indexed by search engines?
Customer property guides are excluded from search indexing by default. Access should still be limited to the intended audience when a guide contains stay-specific information.
Can I use it for more than one property?
Yes. Keep a separate, property-specific guide for every home while using the same clear structure across the portfolio.
Does WelcomeFlat replace a PMS or booking system?
No. Use your PMS, booking channels and messages for reservations and live conversations; WelcomeFlat keeps repeatable property information easy to find.
Where is data stored?
WelcomeFlat uses the infrastructure described in the Privacy Notice. Review your property content before publishing and keep sensitive access details protected.
How can I request help with my data?
Use the contact details in the Privacy Notice for privacy questions or data requests.
Give every guest a clearer arrival.
WelcomeFlat is a free pilot: unlimited drafts and one published instruction at a time. No bank card required.
Practical resources for better arrivals.
Use checklists and examples to prepare a guide that guests can actually follow.